How we work...

So, after last weeks blog, I had a lot of requests asking me how we actually run things here at Browns Chauffeur Hire, so I thought I would use the blog to explain a bit more about our company.

The day to day running of Browns is pretty simple. We have a control room where our team work to supply and distribute all our cars to our clients. The control room consists of three day and two night controllers (If you hadn't noticed we are open 24hours a day). The three day staff work on a rota which sees them alternate who they work with. There is always two controllers working in the week, one controller working on nights and one controller on weekends. The controllers are the point of call for all our customers, when you ring our phone number or email us it goes straight through to our control team. They are a very helpful bunch!

I was asked how we actually take and distribute jobs on a day to day basis, so I will explain how it works. All the work for the day in question has been checked and confirmed on the day previous to the booking. When we take work over the phone, we write it onto a booking form (we find this less time consuming than putting it straight into our computer system). After the booking has been made over the phone, we input the job onto our specialised system. When allocating the work, the controller will then allocate the job on the computer system to the driver and car. This makes it easier for us to monitor. In the morning, when the day staff get to work, they separate all our jobs into two sections. Work that is near Heathrow Airport and work that is in Central London. The controller on duty then starts allocating the work to our drivers as and when it's needed (normally 1 hour in advance of the job). We do not allocate all our work for the day in one go as some Chauffeur Hires do. This allows us to be able to take on work on the day via phone or email. Our controller will always try to have drivers on stand by in London for these circumstances.

We have a fleet manager, who takes charge of the acquisition, maintenance and licensing of all our cars. We have two staff that work in our accounts department and one member in a marketing position. Then we have our two owners, who oversee everything and of course we have all our drivers. As a company, we all chip in and help out where we can. It is not an unusual sight to see everyone doing a bit of everything.

I hope that this answers the many questions that I received and that you all understand how we work here at Browns. If you have any questions, please feel free to ask and I will try and answer as many as I can.

As to this week, I have been working on our website. It is going through a revamp and will be ready to go live very soon. It has many new features that we hope will help. Now, all that leaves me to say is I hope you all have a brilliant Bank Holiday weekend.

If you need anything, please remember Browns is here to help. We are open 24 hours a day, 365 days a year. This includes the bank holidays.

Take care

George x